PAs a strongRegional Field Service Staff Manager /strongat INNIOyou will be responsible for leading the operational service activities in your assigned region. You will focus on managing people, processes, and service quality, ensuring optimal customer satisfaction and operational excellence. /ppemstrongLocation: Verona, Dossobuono /strong /em /pppstrongAt INNIO we offer you: /strong /pulliAn exciting, fast-growing international business environment with plenty of opportunities to make an impact /liliThe chance to join a dynamic, collaborative, and passionate team that values innovation and teamwork /liliContinuous learning and professional development to support your career growth and ambitions /liliA comprehensive benefits package, including a company car, mobile phone, and all the tools you need to succeed /liliA culture that celebrates diversity, encourages new ideas, and recognizes your achievements /li /ulpstrongYour Responsibilities: /strong /pulliFull ownership of Jenbacher Field Service operations in the assigned area /liliManaging a team of field technicians with diverse technical skills /liliEnsuring effective planning, preparation, execution, and quality of all field activities (e.g., commissioning, repairs, overhauls) /liliActing as the daily point of contact for customers regarding operational topics, fostering strong and trust-based relationships /liliOverseeing the execution of warranty claims, fleet quality initiatives, and service productivity programs /liliLeading the implementation of process improvements and system enhancements (including test phase) between HQ and the Italian Service organization /liliDriving continuous improvement by monitoring KPIs and leveraging operational data /liliCollaborating with key stakeholders (Sales, Safety, Technical Support, Material Planning) to deliver seamless service /li /ulpstrongYour Profile: /strong /pulliFluent in Italian andEnglish (both spoken and written) –essential /liliMinimum of 3 years of experience in a structured, process-driven organization /liliUniversity degree in Management, Engineering, or a related technical discipline /liliStrong leadership potential and genuine interest in people development (e.g., coaching, onboarding) /liliHigh orientation toward process efficiency, quality, and customer satisfaction /liliProficient use of MS Excel (pivot tables, formulas, data analysis) and solid knowledge of Outlook; experience with Oracle or ERP systems is a plus /liliExcellent communication, organizational, and problem-solving skills /liliAbility to prioritize, manage multiple stakeholders, and drive results independently /liliExperience or knowledge of Jenbacher gas engines is a plus (but not mandatory) /li /ul /p #J-18808-Ljbffr