Sales Force Automation (SFA) Analyst
Sta pensando di candidarsi? Non aspetti, scorra verso il basso e invii la sua candidatura il prima possibile per non perdere l'possibilità. Location: Italy (Hybrid / Local Market Based) We are looking for a proactive and delivery-oriented Sales Force Automation (SFA) Analyst to join our commercial technology team. This role will actively support multi-country SFA rollout projects, working closely with global and local business stakeholders to ensure smooth deployment, adoption, and stabilization of SFA solutions. Qualifications:Bachelor's degree in Information Systems, Engineering, Business, or a related fieldMinimum 3 years of experience in SFA, CRM, or commercial IT solutions (FMCG experience is a strong plus)Hands-on experience supporting or delivering rollout projects across multiple countries or business unitsStrong understanding of field sales processes (route planning, visit execution, orders, promotions, KPIs)Experience working with vendors and global IT teamsStrong analytical, problem-solving, and documentation skillsExcellent communication and stakeholder management skillsAbility to work in a fast-paced, multi-cultural, and matrix organizationProficiency in English (written & verbal) ; local language is a plus Responsibilities:Actively support SFA rollout activities across Italy, Spain and PortugalGather, clarify, and document business requirements from local sales teamsSupport configuration, testing (UAT), and deployment of SFA functionalitiesCoordinate with global product teams, implementation partners, and local ITSupport data validation, master data readiness, and migration activitiesAssist with user training materials, rollout communications, and go-live supportProvide post go-live support during hypercare and stabilization phasesTrack issues, risks, and dependencies, ensuring timely resolution and escalationEnsure alignment with global SFA standards while addressing local market needs iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world's most well-known businesses, including 90+ Fortune Global 500 companies. Visit us at. iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. xpavfwm In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.