Learning Officer – On board position
L'esperienza richiesta ai candidati, così come le competenze e le qualifiche aggiuntive necessarie per questo lavoro, sono elencate di seguito.
We're seeking aLearning Officerto join ourHuman Resources Departmentonboard Costa vessels, playing a strategic role in driving people excellence, engagement and guest satisfaction.
What Makes You Unique
Bachelor's degree (or foreign equivalent), preferably in Human Resources, Education, Psychology or related fields
Solid experience in soft skills group training and learning delivery; experience in course development and instructional design is a plus
Background in Hospitality & Tourism strongly preferred
Experience in English teaching within multicultural environments
Strong facilitation, communication and stakeholder management skills
Proficiency with MS Office (Word, Excel, PowerPoint)
English and Italian knowledge at leastB2level
Business-oriented mindset with strong organizational and analytical skills
Live Your Ambition, Lead Your Impact
You are responsible for governing onboard learning activities, translating operational and business priorities into effective training solutions that enhance crew competences, engagement and performance, fully aligned with Company procedures and goals.
HR Governance, Compliance & Processes
Ensure that all onboard training activities are delivered in compliance with Company learning procedures, timelines and standards
Collect and structure training needs through operational observation and regular meetings with Hotel and D&E; Heads of Departments
Act as a business partner, analyzing Company indicators (On Board Revenue, Net Promoter Score, complaints, turnover, crew movement) to propose targeted training actions and follow-up measures
Ensure accurate governance of learning documentation, reporting training coverage, effectiveness and outcomes to the HR Director and Corporate Learning teams
People Management, Talent & Development
Organize, deliver and facilitate classroom and online training sessions, ensuring quality, consistency and engagement
Accountable for the onboard mentoring process, supporting crew integration, development and overall experience
Engage participants through an empathetic, inclusive and interactive facilitation approach, developing professional, behavioural, linguistic and managerial competences
Act as a training consultant for onboard Managers, empowering them to enhance their coaching and on-the-job training skills
Promote and advertise the onboard training portfolio, increasing awareness and participation across departments
Operational xlwpduy HR Support
Actively participate in onboard governance meetings (Hotel Director meetings, On Board Revenue meetings, departmental meetings) as the learning reference point
Support Internal Communication initiatives, contributing to the dissemination of learning and development messages onboard
Collaborate closely with the HR Director and Ship Council to align learning priorities with operational needs
Safety Culture & Awareness
Actively contribute to a strong and effective HESS culture onboard
Promote compliance with safety policies and procedures within your scope of responsibility
Support sustainability awareness initiatives and contribute to their implementation when required
Integrate safety, compliance and responsibility principles into learning activities
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