PThe IT Helpdesk is responsible for ensuring the proper functioning of the IT infrastructure, using available resources to improve group operations and guarantee business continuity. The role involves analyzing the needs of the various locations and proposing appropriate hardware solutions based on market opportunities, aiming to adopt standardized solutions as much as possible while optimizing costs. The objective is to make systems intuitive, clear, and easy to use. /ppstrongKey Responsibilities /strong /pulliFirst-level technical support for PCs, printers, mobile devices, and peripherals /liliRemote technical support using dedicated RDP tools /liliSoftware installation, configuration, and updates; management of updates and security patches /liliTicket management and documentation of operational procedures (FAQs) /liliOnboarding and offboarding activities, including creation and deactivation of accounts and devices /liliTroubleshooting and repair of hardware and software issues /liliInteraction with users to quickly identify the root cause of issues /liliParticipation in IT infrastructure projects /li /ulpstrongRequirements /strong /pulliMinimum of 1–2 years of experience in a first-level help desk role /liliHands-on experience with computer networks, network administration, and installation /liliKnowledge and management of major Microsoft, iOS, and Linux operating systems /liliBasic Active Directory skills (account creation, group management, password resets, GPO) /liliFundamental networking knowledge (DNS, DHCP, network sharing) /liliExcellent knowledge of English, both written and spoken /liliProactive mindset and strong initiative /liliStrong problem-solving skills /li /ulpIf you are ready to seize this exciting opportunity and be part of technological innovation in the yachting sector, apply now and join the Acquera Yachting team in Venice, Italy. /ppstrongHow to apply /strong: /ppSend your CV and a cover letter to /ph3Subscribe To Our Newsletter /h3pJoin our mailing list to receive the latest news and updates from our team. /p #J-18808-Ljbffr