POn behalf of our esteemed Client, an important High Luxury Brand with a strong presence in the Retail, we are seeking the following profile to enhance its customer service operations and elevate the team’s performance: /pbrpIN STORE CLIENTELING MANAGER / HIGH LUXURY BRAND / Temporary MISSION / MILAN /pbrpemKey Responsibilities: /em /pulliDesign and deliver tailored training programs focused on customer experience and service excellence. /liliLead initiatives to refine customer interaction strategies, ensuring a personalized and exceptional service. /liliProvide continuous coaching and constructive feedback to maintain high service standards. /liliShape the customer journey through effective training, mentoring, and service delivery. /liliTrack and measure the effectiveness of training programs to drive continuous improvement in customer satisfaction. /liliCollaborate with cross-functional teams to ensure training aligns with broader business goals. /li /ulbrpemRequirements: /em /pulliProven experience in a customer-facing role within luxury retail or hospitality, with prior training or coaching experience highly desirable. /liliStrong communication, presentation, and leadership skills. /liliDeep knowledge of luxury service principles, with a passion for delivering outstanding customer experiences. /liliFluent in both English and Italian. /li /ul