Social network you want to login/join with: User Research and UX Experts – Public Sector, latina col-narrow-left Client: NTU International A/S Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 4539992427162763264337153 Job Views: 3 Posted: 22.08.2025 col-wide Job Description: User Research and UX Experts – Public Sector Location: Europe (remote/on-site as needed) Duration: Up to 12 months Estimated Workload: Short-term assignments / task-based consultancy About the Opportunity: We are creating a pool of User Research and UX Experts – Public Sector for a new FWC Contract: EC-SG REFORM/2025/OP/0001: Provision of consultancy services to support the design, development, implementation, monitoring and evaluation of structural reforms in EU Member State. Experts in this pool will be contacted for specific assignments as they arise. If you have relevant experience we encourage you to apply. Key Responsibilities: Design and conduct surveys to collect user feedback on existing public services. Analyse feedback and behavioural data to inform user journey mapping and redesign. Support usability testing and inclusive design practices across pilot services. Qualifications: At least 5 years of experience in UX research or service design, preferably in government services. Experience conducting qualitative and quantitative user research. Familiarity with WCAG, digital accessibility, and public participation methods. Ability to synthesise findings into actionable policy and service design recommendations. J-18808-Ljbffr