PSocial network you want to login/join with: /ppThe Junior IT Support will provide day-to-day technical assistance to local users, ensuring the smooth functioning of end-user devices and basic IT infrastructure. This role involves troubleshooting hardware and software issues, managing service requests via the ticketing system, and supporting users both remotely and on-site. /ppThe technician will work closely with RS Staff and third-party vendors to resolve incidents efficiently, support hardware and application deployments, and contribute to maintaining accurate IT documentation and inventory. /ppbResponsibilities /b /ppThis role focuses on supporting and delivering technology services to the local Market (Italy). /pulliProvide technical support to users (hardware, software, network, and peripheral issues). /liliTroubleshoot and resolve incidents related to Windows operating systems, Microsoft 365, printers, scanners, and other standard business tools. /liliInstall, configure, and maintain end-user devices such as laptops, desktops, and mobile phones. /liliSupport onboarding and offboarding processes from an IT perspective (equipment setup, account creation, etc.). /liliManage service requests and incidents through the ticketing system, ensuring timely and effective responses. /liliMonitor the status of systems and proactively report any issues or risks. /liliMaintain IT documentation, including knowledge base articles, inventory records, and support procedures. /liliCollaborate with internal teams and third-party vendors to escalate and resolve more complex issues. /liliKeep users informed on the progress of their tickets and provide clear, user-friendly communication. /liliExcellent verbal and written English language skills. /liliUp to 3 years of experience in IT support or similar roles. /liliTechnical diploma or equivalent education in IT or related fields. /liliGood knowledge of Windows 10/11 and Microsoft 365 (Word, Excel, Outlook, Teams). /liliFamiliarity with basic networking concepts (TCP/IP, DNS, Wi-Fi). /liliBasic understanding of IT security principles (password hygiene, phishing awareness, data protection). /liliExperience with ticketing systems and support workflows. /liliStrong communication skills and a customer-oriented mindset. /liliITIL Foundation certification. /liliExperience with Apple client technologies. /li /ulpbAbout RS Group /b /ppAcross the industrial design, manufacturing, and maintenance sectors, we are the digital destination for product and service solutions to help our customers with maintenance, repair, and operation of their businesses.br/We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day, our team of experts delivers solutions to resolve our customers’ challenges across design, procurement, inventory, and maintenance. We strive to deliver the best possible service and provide a seamless procurement experience.br/We are one team. We deliver brilliantly. We do the right thing. We embody our values, which unite our approximately 9,000 global colleagues and differentiate us from our competitors. Our values reflect how we work today and how we must evolve for the future. They are a set of principles shaped by our people, for our people.br/Together, we can make great things happen. Aim for amazing and beyond! /p #J-18808-Ljbffr