Ph3Store Director at RIMOWA Flagship Store /h3 pLocation: Milan, Via Verri /p h3About RIMOWA /h3 pOne crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century‑old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours. /p h3The Opportunity /h3 pJoin RIMOWA as our Store Director for our Flagship Store and be part of a brand that stands for quality, innovation, and timeless design. /p h3Responsibilities /h3 ul liDrive Business Excellence: Implement strategies to elevate the luxury customer experience and achieve outstanding business results. /li liLead and Inspire: Build, manage, and develop a high‑performing team dedicated to excellence. /li liOperational Mastery: Oversee flawless store operations, collaborating closely with HQ. /li liVIP Client Management: Ensure customer service exceeds expectations at every touchpoint; cultivate loyalty; strengthen relationships with VIP clients and manage PR engagements. /li liBusiness Development Performance: Maximise sales, monitor KPIs, implement strategic improvements; identify new opportunities and collaborate with merchandising for optimal stock and visual standards. /li liTeam Leadership: Foster a supportive work environment through goal setting, performance feedback, and team‑building activities; attract, recruit, and develop the best talent. /li liClient Care Excellence: Manage post‑purchase care services, optimising processes for repairs, warranties, and exchanges; maintain high standards to enhance overall customer satisfaction and loyalty. /li liOperational Excellence: Ensure smooth daily operations and effective cost control; complete necessary reporting accurately and on time. /li liAdministrative Efficiency: Complete necessary Prêt‑à‑porter work and reporting accurately and on time. /li /ul h3Profile /h3 h3Your Experience and Skills /h3 ul liMinimum 10 years’ experience, preferably in luxury retail. /li liProven track record in managing a high‑traffic store as a Store Manager. /li liExcellent interpersonal skills: effective communication both verbally and in writing. /li liStrong leadership skills with experience in training and coaching team members. /li liAbility to interact with clients in a sophisticated manner. /li liProficiency with digital tools and POS systems. /li /ul h3Education /h3 ul liUniversity degree (e.g., bachelor’s) in a related field. /li /ul h3Additional Skills /h3 ul liExcellent problem‑solving skills and the ability to make sound decisions under pressure. /li liStrong organisational skills with the ability to multitask effectively. /li liA proactive and innovative approach to improving store processes and customer experiences. /li liFluency in English and local language, additional languages are a plus. /li /ul h3Our Offer /h3 ul liA competitive salary based on your experience with additional profit sharing scheme. /li liLunch Tickets 9€ per day. /li liStaff discount on RIMOWA products as well as regular LVMH Family Friends offers. /li liYour own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract). /li liFinancial and psychological support through the LVMH Heart Fund. /li liAn international and exciting environment within the LVHM Group. /li liExciting projects and individual career development opportunities. /li liRegular product leadership trainings to continuously expand your know‑how in the luxury segment. /li /ul h3Ready to Elevate Your Career? /h3 pJoin a team that values luxury, excellence, and innovative thinking. Apply now and take your career to the next level with RIMOWA! /p pGet to know us in advance on Instagram and Twitter: @RIMOWA or on /p /p #J-18808-Ljbffr