ABOUT US:
We are Iveco Group, home of unique people and brands that power your business and mission to advance a more sustainable society.
We have a diversified business portfolio covering the full range of commercial and specialty vehicles, as well as a complete powertrain offering. Our eight brands are each a major force in its specific business
WHO WE ARE LOOKING FOR:
For our Iveco Defence Vehicles and Astra business units, we are looking for a Customer Quality Specialist located in Piacenza.
Main Responsibilities:
* Manage claims arising from the field: analysis of causes, impacted products, corrective actions
* Manage relationships with civil and military customers
* Manage relationships with Central Quality
* Manage product testing with customer at supplier side or internally
* Manage Civil and Military Certification (according to the standards in force and decided by the Company)
* Monitor the quality performance of product lines through periodic Quality Meetings
* Coordinate activities related to recall campaigns, defining corrective actions, opening and closing the campaigns
* Conduct visits to customers to review issues firsthand
* Prepare and draft product compliance documentation or customer quality plans in accordance with current regulations
* Represent the Quality department in Platform meetings for the development of new products
Requirements:
* Degree in Mechanical, Industrial Engineering, or related field.
* Minimum of 5 years of experience in Customer Quality, preferably in Defence, Aerospace, or Automotive sectors.
* Strong knowledge of quality standards and management systems such as ISO 9001, AQAP 2110.
* Availability to travel (30% to 50% of working hours), both nationally and internationally
* Familiarity with Six Sigma, Lean Manufacturing, and problem-solving tools (8D, Ishikawa, FMEA).
* Knowledge of manufacturing specifications and special processes (materials, weldments, heat treatments, machining, coatings, electronics, etc.).
* Ability to read and interpret technical drawings, GD&T, and quality specifications.
* Excellent analytical and problem-solving skills.
* Strong communication and interpersonal skills for managing suppliers and internal functions.
* Proficiency in English (written and spoken).