H3Overview /h3 pThe Store IT Support Specialist supports daily IT operations across Autogrill Italia’s Food Beverage stores. The role ensures business continuity through system monitoring, vendor coordination, and incident management, with a strong focus on cash register systems, hardware components, and POS-related infrastructure, in line with ITSM best practices. /p h3Responsibilities /h3 ul liManage IT incident tickets via the bHDA /b platform, ensuring resolution within defined SLAs. /li liCoordinate bremote and on-site vendors /b, ensuring timely interventions and quality resolution to minimize downtime and avoid repeat issues. /li liOversee btelecom lines /b and store bnetwork infrastructure (WAN/LAN/Wi-Fi) /b, acting promptly in case of disruptions. /li liOversee support activities for bcash register systems /b, including bhardware components /b and bbasic software issues /b, in coordination with external vendors. /li liHandle IMAC and incident activities related to: Banking POS terminals; Ticket Restaurant POS; Lottery POS systems; Digital signage platforms; In-store audio systems. /li liEnsure daily checks for the belectronic transmission of fiscal data /b to the bItalian Tax Authority /b; escalate anomalies as needed. /li liSupervise bIMAC activities /b for devices and infrastructure, providing technical details to vendors and tracking timely execution. /li liMonitor the bticket backlog /b, ensuring vendor accountability and SLA compliance. /li liGenerate bregular reports /b on ticket trends, vendor performance, and recurring operational issues. /li /ul h3Qualifications /h3 ul liSolid knowledge of bcash register systems (TCPOS) /b and bPOS-related issues /b in FB or retail environments. /li liBasic bnetwork troubleshooting /b and understanding of bLAN/WAN systems /b. /li liExperience with bITSM ticketing platforms /b. /li liFamiliarity with regulations for belectronic fiscal data transmission /b. /li liStrong skills in bvendor coordination /b, bSLA tracking /b, and bescalation /b. /li liAbility to bprioritize, analyze /b, and bmanage technical incidents /b efficiently. /li libTechnical diploma /b (IT, telecommunications, electronics) or bBachelor’s degree in STEM disciplines /b. /li liAt least b2 years of experience /b in operational IT support, preferably in bFB, hospitality /b, or blarge-scale retail /b environments. /li liAbility to work under pressure with a bsolution-oriented mindset /b. /li liExcellent bcommunication skills /b and ability to interact with bvendors and internal stakeholders /b. /li liAttention to detail and baccuracy in documentation /b and bservice request processes /b. /li /ul h3Preferred Qualifications /h3 ul liKnowledge of bITSM best practices /b; bITIL Foundation certification /b preferred. /li liExperience with platforms such as bServiceNow /b, bHDA /b, or similar. /li liAbility to read and understand btechnical English documentation /b. /li /ul h3Work Setup /h3 ul liBased at bAutogrill Italia HQ /b. /li libOccasional travel across Italy /b may be required. /li libOn-site interventions /b only in bexceptional cases /b; routine activities are handled remotely from headquarters. /li libFull-time contract fixed-term lasting 2 years. /b /li liSmart working, 7 days per month. /li /ul h3Job details /h3 ul liSeniority level: Associate /li liEmployment type: Contract /li liJob function: Information Technology /li liIndustries: Food and Beverage Services /li /ul #J-18808-Ljbffr