Responsibilities
* Coordinating and supervising all the Front Desk operations, according to the company standards and procedures, maintaining high standards at all times and fostering a culture of development, high performance and guests’ satisfaction.
* Maximizing suites and rooms revenue and occupancy by monitoring rates and availability.
* Scheduling Front Office Team shifts.
* Maintaining excellent professional relationships with all the guests, department managers and other colleagues, assuring accurate communication of all relevant information and guests’ requests to all departments.
* Personally welcoming VIP guests and habitués, anticipating their demands and needs.
* Preventing and managing guests’ complaints.
* Assuring adherence and compliance to all legislations and company standards, performing follow-up if required during or after internal and external audits.
* Assuring a very high level of personal hygiene, behaviour and grooming standards of Front Office team.
* Supervising cash accounting (payment of guest bills).
* Providing top quality service culture in compliance with company standards (timely responding to requests, efficient and courteous check-ins, check-outs…).
* Supervising guests’ incoming and outgoing correspondence (messages, e‑mail, etc.).
* Performing other reasonable duties as required by the general manager.
Requirements
* Minimum 3 years of work experience preferably at a high‑level resort in the same role.
* Strong and proven cashiering experience of point‑of‑sale systems.
* Strong supervisory and managerial skills with a hands‑on approach and lead‑by‑example work style.
* Italian and English confidence are mandatory; German language skills minimum B1 are also required.
* High confidence with Microsoft Office Suite.
* Confidence with resort management software such as Sihot/Protel or others is preferable.
* Customer centricity, project management, high attention to details, problem solving, punctuality, proactivity, flexibility, stress management and team building skills are a must.
* High commitment to delivering exceptional guests service with a true passion for the hospitality industry.
* Personal integrity, with the proven ability to work in an environment that demands excellence, time and energy.
* Ethical approach to work.
* Legal right to work in Italy.
Offer
* Full‑time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation.
* Staff house in the middle of the center of Salò.
* Canteen and breaks.
* High level learning activities.
* Family & Friends discounts in the resort.
* Discount on SPA services.
* Strategic position (just 1 km from the resort to Salò beaches, ferries pier, historic center and promenade).
* Career opportunities in a successful and international group.
Referrals increase your chances of interviewing at DSR Hotel Holding GmbH by 2x.
Seniority level
* Mid‑Senior level
Employment type
* Contract
Job function
* Management and Manufacturing
Industries
* Hospitality
#J-18808-Ljbffr