Experteer OverviewIn this role you will lead IT readiness for the Cortina d'Ampezzo opening and oversee ongoing operations across the cluster. You will coordinate installation, testing, and stabilization of hotel IT infrastructure, while ensuring security, uptime, and compliance. You'll partner with corporate IT, vendors, and hotel leadership to deliver a seamless guest and team tech experience. The role combines pre-opening setup, peak-season resilience, and continuous improvement in a luxury-hospitality context.Retribuzione / BenefitsLead pre-opening IT deployment to ensure full system readiness before openingManage daily IT operations and provide first-line support to colleagues and second-line to guestsCoordinate installation, configuration, and testing of hotel IT infrastructure (servers, endpoints, network, guest-facing tech)Align with Mandarin Oriental corporate IT standards and work with Cluster IT for standardization and governanceMonitor and optimize core hospitality systems (PMS, POS, VoIP, back-office apps) and telephony systemsEnsure IT readiness during peak seasons and onboarding of seasonal staffOversee IT activities across vendors, service providers, and project work with prioritizationManage IT projects, changes, testing, documentation, and rollback proceduresMaintain cybersecurity and regulatory compliance (GDPR, PCI DSS) and lead security awareness trainingSupport pre-opening budgeting, timelines, and resource allocationDevelop junior team members and foster a culture of service excellence and accountabilityResponsabilitàProven IT leadership experience in luxury hospitality or complex operationsStrong background in IT infrastructure, networking (LAN/WAN), and Windows Server environments with virtualizationExperience with hospitality systems (PMS, POS, VoIP) is highly desirableFamiliarity with AV systems and event technology in luxury settings is a plusAbility to operate effectively in pre-opening environments and seasonal operationsStrong problem-solving skills and ability to manage multiple priorities under pressureExcellent interpersonal and communication skills with a service-oriented mindsetFluency in English; Italian preferred
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