Who are we?
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At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life‐changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Job Description
We are currently seeking a Manager IT End User Services, Southern Europe to join our dynamic team in Piove di Sacco (PD), Italy.Management of IT site support team as part of EMEA End user services team. Planning and execution of annual IT operational plan and budget. Identifying, developing and implementing cost‐effective solutions in line with organizations strategic vision. Participation and leading of local and regional projects focused on implementation of new services and technologies. Providing operational support, technical expertise, training and guidance to End users and IT site support team. Definition and improvement of policies, standards and procedures to achieve optimal End User Services operations.This role reports to Director of EMEA IT End User Services.
What kind of work will you be doing?
Management of IT site support team as part of EMEA End user services based on the globally defined Service Level Agreements.
Planning and execution of annual IT operational plan and budget.
Identifying, developing and implementing cost‐effective solutions in line with organizations strategic vision.
Participation and leading of local and regional projects focused on implementation of new services and technologies.
Providing technical expertise, guidance and training to End users and IT site support team.
Definition and improvement of policies, standards and procedures to achieve optimal End User Services operations.
Co‐operation with other IT departments (Security, Networking, Hosting, Messaging, Identity etc.) ensuring successful and uninterrupted services delivery to end users.
Vendor negotiations and contracts management.
Providing 2nd &3rd level of IT site support
Defining requirements, procurement, configuration and maintenance of all IT related hardware and software (end user computers, mobile devices, accessories, networking devices, presentation equipment etc.).
Planning and execution of activities related to office startups and relocation projects.
Maintaining professional and technical knowledge through corporate training.
Responding to local business requirements by proposing and defining solutions in‐line with global IT policies.
Hardware & Software inventory management
Active Directory & Server administration
Deployment of various global security solutions and initiatives.
Supervision and maintenance of secured network rooms.
On call for critical on‐site events as first responders.
What will make you successful?
Technical skills: ITIL/ITSM practices, SLA&KPI tracking, Assets lifecycle mngmt, Vendors & Contracts mngmt, Project management basics, Windows end‐user environment, Intune, SCCM, AD, Office365
Soft skills: Clear written and verbal communication, Stakeholder mngmt, Conflict handling, Decision making, Team leadership and coaching, Change communication, Cross‐cultural collaboration, Time and priority mngmt
Core competencies: Problem solving, Analytical thinking, Attention to detail, Initiative and ownership, Risk and impact assessment, Continuous improvement, Accountability
Active English
Bonus related certifications & educations
Travel Requirements
25%
Core Principles
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
Strategic Priorities
Customer Focus
Operational Excellence
High‐Performance Culture
Innovation
Financial Strength
Behaviors
Own It
Act With Urgency
Foster a Customer‐First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
Work Authorization
Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‐1, H‐1, H‐2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. xrdztoy
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.