We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Service Manager**Department:** Grocery**FLSA**: Non-Exempt**General Function**:Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Core Competencies:*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommercePositions that Report to you: All positions except those listed above or designated by the Store Director**Primary Duties and Responsibilities**:* Maintains a positive attitude; providing prompt, courteous, and efficient service to customers and sets a good example.* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.* Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at