Location: Hybrid - Mrieħel, Malta (3 days per week in office) or Remote from Europe
Reporting to Head of Product
Key Responsibilities
* Own all Jira administration, including workflows, schemes, screens, fields, permissions, and configuration.
* Implement and maintain automation rules, integrations, and Confluence/Jira connections to streamline processes.
* Standardise Jira usage across brands, ensuring consistent structures, naming conventions, and governance.
* Ensure data quality and reporting accuracy by designing clean fields, statuses, and reporting schemas.
* Support all teams with workflow improvements and Jira best practices.
* Manage Jira Service Management forms, intake processes, and cross-team request flows.
* Create and maintain documentation for workflows, governance, templates, and platform standards.
* Train teams on Jira usage and onboard new employees into a standardised process.
* Proactively identify inefficiencies and lead continuous improvement initiatives within the Atlassian ecosystem.
What You Bring
* Proven experience (3+ years) as a Jira Administrator or Atlassian specialist in a multi-team environment.
* Strong knowledge of workflows, custom fields, screens, permission schemes, issue types, and governance.
* Experience building advanced automation rules and working with Jira Service Management & Confluence.
* Solid understanding of Agile/Scrum/Kanban delivery processes and team structures.
* Excellent organisational and documentation skills with attention to detail.
* Ability to analyse operational problems and translate them into scalable Jira solutions.
* Strong communication skills and ability to work cross-functionally with Product, Tech, Design, and Operations and C-Level.
* Familiarity with reporting, dashboards, and data-driven process optimisation.
Why Join Us?
* The chance to make a tangible impact in a rapidly growing, global company.
* A culture that rewards ambition, innovation, and collaboration.
* Comprehensive benefits package for Malta-based employees, including:
o Private health insurance, wellness allowance, and communication allowance.
o Healthy lunch on Wednesdays, Social Fridays, and Summer & Christmas events.
o Employee discounts in restaurants and businesses.
o Extended second-parent leave policy.
o Private parking space.