PpThe Hotel Manager will act as a strategic business partner to the General Manager, overseeing the daily operations and ensuring that every aspect of the guest journey reflects the resort's commitment to excellence. /p pThis leadership role combines operational oversight, team development, and a sharp business mindset. The successful candidate will serve as an ambassador of the brand's values, fostering a culture of passion, precision, and personalized service. /p h3Key Responsibilities /h3 h3Operational Leadership /h3 ul liOversee and coordinate the daily operations of all departments, including Rooms Division, Food Beverage, Spa, Engineering, and Guest Experience /li liGuarantee the seamless execution of guest services and the delivery of exceptional experiences across all touchpoints /li liEnsure that all brand standards, service protocols, and quality guidelines are consistently maintained /li liAct as "Manager on Duty" during peak operations or in the absence of the General Manager /li /ul h3People Culture /h3 ul liLead, inspire, and coach department heads to achieve operational excellence and a culture of genuine hospitality /li liPromote continuous learning, internal mobility, and talent retention initiatives /li liConduct regular departmental meetings to align goals, monitor performance, and encourage cross-functional collaboration /li liUphold an inclusive, respectful, and engaging work environment /li /ul h3Financial Business Performance /h3 ul liSupport the General Manager in developing and monitoring budgets, forecasts, and operational KPIs /li liIdentify opportunities to enhance efficiency, optimize costs, and maximize profitability without compromising guest satisfaction /li liAnalyze performance metrics and develop action plans to achieve financial and service excellence targets /li /ul h3Guest Experience Bran Representation /h3 ul liPersonally engage with guests, ensuring their expectations are not only met but exceeded /li liHandle high-level guest feedback and implement continuous improvement strategies /li liRepresent the property with professionalism and integrity at events, media engagements, and community activities /li /ul h3Compliance Sustainability /h3 ul liEnsure adherence to health, safety, and environmental regulations /li liSupport the implementation of sustainability initiatives aligned with the company's ESG commitments /li /ul h3Requirements /h3 h3Education Experience /h3 ul liUniversity degree in Hospitality Management, Business Administration, or related field /li liMinimum of 5-7 years of progressive leadership experience in luxury hospitality, preferably within a resort environment /li liProven track record in operational leadership, guest relations, and financial management /li /ul h3Skills Competencies /h3 ul liExceptional leadership and interpersonal skills, with the ability to motivate large multicultural teams /li liStrong strategic and analytical thinking combined with meticulous attention to detail /li liExcellent command of Italian and English; proficiency in additional languages (German, French, or Spanish) is an advantage /li liHigh level of emotional intelligence, diplomacy, and discretion /li /ul h3Benefits /h3 pAt Romazzino, a Belmond Hotel, Costa Smeralda we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: /p ul liCompetitive salaries and health insurance plans for you and your family /li liHousing /li liWellness programs /li /ul pWe strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. /p /p #J-18808-Ljbffr