International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._ **Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!** **Posizione**:
**TASKS**:
analyze existing processes within Customer Care Management identify areas for improvement based on: - efficiency
- customer needs
- cost optimization standardize processes and systems internationally design and introduce new processes and systems prepare, interpret, and present analytical results with impact evaluations (e.g., customer benefits, cost savings) coordinate priorities for process changes and optimization initiatives document processes and create relevant test cases **INFO UTILI PER CANDIDATI RESIDENTI IN ITALIA**:
**Sede di lavoro**: Via Adua 33, Valdengo (Biella) [_NB: non servita da mezzi pubblici - è necessaria l’auto]_ **Ibrido**: ibrida (da valutare rientri settimanali o mensili in base a distanza km - no 100% full remote) **Orario**:full-time 40h settimanali (lunedì-venerdì) **Contratto**: tempo indeterminato | **CCNL Commercio** **RAL: 31-36K** **Requisiti**:
**EXPERIENCE & SKILLS** solid experience with process management and optimization methodologies familiarity with customer service operations ability to use KPIs for process analysis previous experience in process documentation **English**minimum **B2** level **strong customer orientation** strong **analytical and technical mindset** **team-oriented**with excellent conceptual and problem-solving skills enjoy working in **intercultural** teams comfortable in f**ast-paced, dynamic environments** **Altre informazioni**:
**ENVIRONMENT** As a key player in our international CCM matrix organization, you will:
work in a **International matrix organization** collaborating closely with Colleagues from: - France
- Germany
- Italy
- Poland help help **shape the international CCM w**ith the responsibility to improve the customer journey, with a conscious balance between
- process quality
- costs
- impact on customers **WHY JOIN US?**: - Have a passion for Customer Service
- Be part of a major transformation journey and influence change from the inside
- Enjoy flat hierarchies, an open culture, and an international work environment
- At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do". Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution! Vantaggi: bonpRist - Ristorante interno aziendale (tariffa agevolata)