Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:
1. Deliver on-site and remote support for desktops, laptops, mobile devices, printers, and other IT hardware.
2. Diagnose and resolve technical issues related to Windows, macOS, Microsoft 365, networking, VPNs, and business-critical applications.
3. Assist with system setups, hardware replacements, software installations, and routine maintenance tasks.
4. Perform user account support, including password resets, account unlocks, and access provisioning.
5. Document troubleshooting steps, resolutions, and known issues for knowledge base improvement.
6. Monitor and triage incoming support tickets using ITSM tools; assign tasks based on issue severity, technician availability, and location.
7. Serve as the central point of coordination for field and remote support engineers.
8. Track SLA compliance and ensure timely resolution of tickets.
9. Provide regular updates to stakeholders on ticket progress and issue status.
10. Escalate unresolved or high-impact issues to senior engineers or specialised support teams.
11. Prepare shift handover notes and maintain up-to-date logs of open and closed cases.
Education & Experience:
12. Associate or Bachelor’s degree in IT, Computer Science, or related field (preferred).
13. 3-5 years of experience in a desktop support or End-User environment.
Technical Skills:
14. Hands-on experience with Windows and macOS environments.
15. Familiarity with Active Directory, Microsoft Exchange, and Microsoft 365.
16. Experience using ITSM platforms (e.g., ServiceNow, Zendesk, Jira, BMC Remedy).
17. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Switches, Router).
Preferred Certifications:
18. CompTIA A+, Network+, or Security+
19. Microsoft 365 Certified: Endpoint Administrator Associate certification
20. ITIL Foundation (preferred for ITIL-aligned environments)
VISA Type Preferences:
21. Local Citizen preferred
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @.