ASSISTANT HOUSEKEEPING MANAGER
San Clemente Palace Venice –
This majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.
Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.
Serenity permeates the hotel’s exclusive environment, enhanced by the heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay.
The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of indoor and outdoor event spaces invite guests to create truly memorable experiences.
Role Description
As
Assistant Housekeeping Manager
, you will support the overall operation of the Housekeeping Department, ensuring the highest standards of cleanliness, presentation, and guest service across rooms, suites, public areas, and back-of-house spaces.
This role requires exceptional leadership, an outstanding eye for detail, and the ability to uphold the property’s luxury standards while coaching and motivating a diverse, multicultural team.
Your main responsibilities will include:
Operational Management
Overseeing daily housekeeping operations, ensuring all areas meet or exceed LQA and hotel luxury standards
Conducting regular inspections of rooms, corridors, and public spaces, addressing deficiencies and ensuring corrective actions
Coordinating daily room assignments, workload distribution, and scheduling for attendants, housemen, and supervisors
Ensuring timely and efficient room turnaround, especially during peak occupancy and VIP arrivals
Team Leadership & Training
Supporting recruitment, onboarding, and continuous training of housekeeping staff
Providing coaching, motivation, and performance feedback to enhance service quality and productivity
Promoting a positive, collaborative, and multicultural work environment aligned with the hotel’s values
Assisting in implementing SOPs and training team members to ensure consistency
Guest Service & Quality Assurance
Responding swiftly to guest requests, preferences, and issues, ensuring successful service recovery when necessary
Collaborating closely with Front Office and Guest Relations teams regarding room status and VIP expectations
Maintaining high guest satisfaction scores related to cleanliness and housekeeping service
Inventory, Supplies & Budget Support
Assisting in managing inventory of linens, amenities, uniforms, and cleaning supplies
Monitoring usage, reducing waste, and ensuring cost-effective ordering while maintaining luxury standards
Supporting the Executive Housekeeper in budget preparation and cost-control initiatives
Health, Safety & Compliance
Ensuring compliance with hygiene, safety, and environmental regulations
Promoting safe working practices and correct use of equipment and chemicals
Participating in regular safety and sustainability training and initiatives
What We’re Looking For
Previous experience in housekeeping leadership roles within a luxury hotel; experience in resort or island properties is an advantage
Strong leadership, organizational, and communication skills
Exceptional attention to detail and a passion for luxury hospitality
Ability to manage a large multicultural team in a fast-paced environment
Proficiency in Italian and English required; additional languages are a plus
Strong problem-solving abilities and a guest-focused mindset
Working Conditions
Based on San Clemente Island; daily boat transfers required as part of operations
Flexible schedule including weekends, holidays, and peak periods
What We Offer
A leadership role within one of Europe’s most prestigious luxury properties
Opportunity to support operations in a stunning historical resort immersed in art, culture, and heritage
Competitive compensation and benefits package
Professional development and training opportunities
Accommodation, meals, uniform, and on-property benefits
A dynamic, supportive, and international team environment
Apply Now
Ready to support and elevate the housekeeping excellence of one of Venice’s most iconic luxury hotels? Send your CV and cover letter to:
recruitment@sanclementepalace.it