Posizione
We are looking for motivated university graduates or graduating students with a strong interest in technology, data, and enterprise software who want to start and grow their careers within a dynamic Customer Support function.
At CCH Tagetik (Wolters Kluwer), you will work closely with customers using a complex SaaS solution, helping them solve functional and application-related challenges while developing a hybrid skill set combining technology, analytics, and advisory capabilities.
This role represents an excellent entry point into the world of enterprise software, offering exposure to real customer use cases, system configurations, and business processes.
Collaboration, problem-solving and continuous learning sit at the heart of everything you do, as you work with cross-functional teams and international clients.
Key Responsibilities:
Provide high-quality customer support to internal and external clients using an enterprise SaaS platform.
Analyze customer questions and application settings, recommending best-practice software usage in simple and intermediate scenarios.
Navigate and work across multiple IT systems and tools accurately and efficiently.
Interact with customers via Support Portal, email and phone, monitoring incidents and providing clear updates on resolution status.
Learn to manage your workload effectively, balancing multiple requests and customer priorities.
Follow team quality standards for incident handling, documentation and customer communication.
Support special projects and continuous improvement initiatives within the support organization.
Contribute to maintaining and growing customer relationships through excellent service and technical curiosity.
Anticipate potential issues, escalate critical situations quickly, and support teammates in a collaborative environment.
What You Will Learn:
How enterprise customers use complex software to support critical business processes.
How to troubleshoot functional and application-level issues in a SaaS environment.
How to combine technical understanding and customer communication.
How to work with structured incident management processes and service standards.
How to develop a problem-solving mindset applicable to consulting and solution-oriented roles.
Qualifications:
Bachelor’s degree in a STEM, IT, or Economics-related field.
Strong interest in technology, software applications and analytics.
Good knowledge of Microsoft Office; comfort working with digital tools and SaaS platforms.
Good communication skills in Italian and English (minimum B2 level).
French is a plus.
Fast learner with strong problem-solving and analytical skills.
Strong sense of ownership, curiosity, and willingness to learn.
Ability to work both independently and as part of a collaborative team
Requisiti
Requisiti obbligatoriBachelor’s degree in a STEM, IT, or Economics-related field.
Strong interest in technology, software applications and analytics.
Good communication skills in Italian and English (minimum B2 level).Titolo di studioLaurea (primo livello), Laurea Magistrale/ciclo Unico (secondo livello)Area disciplinareEconomico, Informatica e Tecnologie ICT, Ingegneria industriale e dell'informazione, ScientificoClasse di laureaData Science (LM-Data) Fisica (LM-17, 20/S) Informatica (LM-18, 23/S)Competenze linguisticheE' richiesta la conoscenza delle seguenti lingue
1. Inglese: buono (B2-C1)