Inbound Account Executive - Italy - SMB MarketJoin to apply for theInbound Account Executive - Italy - SMB Marketrole atAlma
Since Alma's creation in ****, our growth has been exceptional with hundreds of new merchants adopting our solutions every month.
We currently collaborate with 19,000+ merchants across 10 European countries, and the effective qualification and conversion of inbound leads is a pivotal focus for us.
About The Job
We are seeking a driven and customer-focusedInbound Account Executiveto join our team.
In this crucial role, you will be responsible for managing and converting inbound leads into successful partnerships.
By responding to interest generated via our marketing efforts, you will act as the first point of contact for prospective clients and play a key role in expanding Alma's footprint in the Italian market.
You will be based in eitherMilanorParis, with occasional travel between the two cities.
About The Mission
Lead Qualification & Conversion
Manage a high volume of inbound leads through phone, email, and video calls.
Qualify prospects by understanding their needs, budget, and decision-making process.
Convert qualified leads into active customers by clearly communicating Alma's value proposition.
Sales Process Management
Guide prospects through the sales funnel from initial interest to onboarding.
Collaborate with the sales and marketing teams to improve lead quality and conversion strategies.
Maintain detailed and accurate records of all interactions and deals in our CRM.
Customer Needs & Solutioning
Conduct needs assessments to tailor Alma's solutions to each prospect.
Provide clear product demonstrations and answer detailed questions about our platform.
Serve as a trusted advisor to prospects, helping them understand how Alma can solve their business challenges.
Reporting & Optimization
Provide regular feedback to marketing and product teams on lead quality and customer insights.
Track and report on sales performance and funnel metrics.
Continuously improve sales approaches and messaging based on data and learnings.
Experience
About you
At least 1 year of experience in sales or customer-facing roles, ideally in a fast-paced Tech or SaaS environment.
Proven ability to manage a high volume of leads and achieve conversion targets.
Skills
Excellent communication and active listening skills.
Strong ability to quickly build rapport and understand customer needs.
High level of organization and attention to detail.
Comfortable using CRM tools (e.g., Salesforce, HubSpot) and sales automation platforms.
Fluency in English and Italian is required.
About The Recruitment Process
Interview with the Recruiter (30 min)
Interview with the Hiring Manager (45 min)
Take home test
Interview with the General Manager of Italy (30 min)
Interview with the VP Sales (30 min)
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
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