Mondiale VGLis a leading international freight forwarder and logistics provider offering a complete end-to-end service inclusive of road transport, air freight and sea freight, customs clearance and warehousing.With over 40 years of strong industry relationships, we provide access to the world's most significant trade routes for our customers operating in various industry sectors across Oceania, Asia, Europe, Norht and South Amenrica, Middle East and Africa.With over 1,500 employees located in 13 countries across the globe, our team members come from a diverse range of backgrounds, ages, cultures and beliefs, which is a key strength in our success.We are proud of our heritage and the platform it provides our people and business for growth.Join us and build a reputation for getting things moving and shape the career you want.We are excited to let you know that at we are looking for people with the experience, passion and drive to join our IT team in Reggio Emilia.If you are passionate about Informational Technology and interested in building a career in a fast-growing Company with a multicultural environment, we would love to hear from youJob TitleHelpdesk SupportJob ScopeThe IT help desk support technician performs various functions in resolving issues concerning software and hardware operation for an organization or/and its customers.Job responsibilitiesOffer Level 2 customer-centered technical support for company's desktop computing environment and corporate network, including supported hardware, Microsoft Office/Outlook and other business applications, and peripheral devicesEnsure immediate and total restoration of services for all systems and services by promptly responding to users' requests (including remote users) when they have an IT related problem – proactively recognize the problem and implement needed solutionsProvide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation