Company Description
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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
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Job Description You will produce new business with a defined set of ServiceNow’s largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting our most esteemed clients.
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What You Get To Do In This Role
- Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
- Work with other ServiceNow teams to develop ServiceNow solutions based on each customer’s strategic outcomes while leading large virtual teams
- Oversee growth of global accounts, including development and deployment of worldwide resources
- Build trust and deep multi‑tiered relationships through assigned clients’ organization, from project/IT teams to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals, and Professional Services
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
- 10+ years of experience in client management, aligning account strategies to revenue opportunities
- 5+ years of experience as a Client Director or equivalent role with validated multi‑million‑dollar sales solutions experience and Executive‑level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management (within software or IT sales organizations)
- Experience exceeding sales targets
- Experience leading a virtual or matrixed team
- Understanding of broad, macro‑level business IT needs for a prospective client
- Travel up to 50% (depending on geography/region)
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
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In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.