Position Snapshot Nespresso in Italy, Milan (Assago) Head Quarter Undergraduates or graduates in economics Nestlé welcomes people with disability Full-time internship (6 months) Start Date: April-May Position Summary The candidate will have the opportunity to be part of the Nespresso Customer Service B2B Team. You will support the team in day-to-day activities in the customer service areas, aiming to guarantee the best service level for the customer and participating in the new platform integration for the customer journey process. A day in the life of Customer Service B2B Support proactively the Customer Service activities together with the team. Maintain and improve a KPI dashboard, identify and propose new KPIs to address trends and performance. Highlight and anticipate possible issues. Identify areas for improvement, actively promote continuous improvement approaches. Ensure communication and collaboration with other departments (B2B, Sales, Supply Chain, Marketing, T&Q, etc.) for quick reactions to urgencies or issues. What Will Make You Successful Curiosity and interest in processes within a complex and dynamic Customer Service environment. Strong Project Management skills. Strong analysis and problem-solving skills. Good communication skills. Positive, forward-looking mindset and team spirit. Fluent in English. Knowledge of Microsoft Office: Excel, PowerPoint. J-18808-Ljbffr