Social network you want to login/join with: PLEASE READ BEFORE APPLYING Fluent level of English and Italian is required, Please submit your CV in English YOUR MISSION As a CSO Team Leader, you will serve as a team coach, responsible for coordination and development to provide premium customer service. You will act as the primary contact for proactive analysis of Customer Account management and handle complex issues to increase customer satisfaction and maximize asset productivity in line with CHEP strategy. YOUR GOALS Team Management Assess, motivate, and develop the team through coaching and personalized development plans. Build a culture of continuous improvement by introducing best practices, new ideas, and opportunities. Process Improvement Evaluate current account management activities to identify areas for improvement, define tasks and KPIs, and enhance team performance. Optimize processes to develop internal best practices and promote knowledge sharing. Create activity guidelines to facilitate onboarding and ensure consistent service. Customer Satisfaction Implement preventive measures to maximize customer satisfaction. Respond effectively to problems, perform root cause analysis, and provide account reconciliations related to pricing and declarations. WHAT WE ARE LOOKING FOR 3-5 years of experience in a customer-facing role. Preferred experience in an international environment. Experience in a service company where customer contact, analysis, and attention to detail are key success factors. Experience working with objectives, measures, and KPIs. WHAT WE OFFER Competitive remuneration package. Annual bonus based on company and personal performance. Lunch vouchers. Opportunity to participate in the Brambles share program. Transportation subsidy. Referral bonus for sharing top talent. Hybrid working model. Various health and wellbeing events and programs. Some benefits may vary by location; more information will be provided during your initial call with our recruiters. J-18808-Ljbffr