Ph3Job Summary /h3 pEntry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. /p h3Education And Experience /h3 ul liHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. /li /ul ul li2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. /li /ul h3Core Work Activities /h3 h3Managing Day-to-Day Room Service Operations /h3 ul liSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees\' absence. /li liEnsures property policies are administered fairly and consistently. /li liCommunicates areas in need of attention to staff and follows up to ensure follow through. /li liSupervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures. /li liSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met. /li /ul h3Leading Room Service Team /h3 ul liUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /li liEncourages and builds mutual trust, respect, and cooperation among team members. /li liServes as a role model to demonstrate appropriate behaviors. /li liProvides guidance and direction to subordinates, including setting performance standards and monitoring performance. /li liDevelops specific goals and plans to prioritize, organize, and accomplish your work. /li liEnsures and maintains the productivity level of employees. /li liProvides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. /li liCelebrates successes and publicly recognizes the contributions of team members. /li liCommunicates performance expectations in accordance with job descriptions for each position. /li liEnsures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results. /li liEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. /li liObserves service behaviors of employees and provides feedback to individuals. /li liSolicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. /li liStrives to improve service performance. /li liSupervises service behaviors of employees and provides feedback to individuals. /li /ul h3Room Service Financial and Budgeting Goals /h3 ul liComprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. /li liParticipates in the management of department's controllable expenses to achieve or exceed budgeted goals. /li /ul h3Ensuring Exceptional Customer Service /h3 ul liProvides services that are above and beyond for customer satisfaction and retention. /li liImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /li liManages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis. /li liEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. /li liEmpowers employees to provide excellent customer service. /li liInteracts with guests to obtain feedback on product quality and service levels /li liInteracts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction. /li liSets a positive example for guest relations. /li liHandles guest problems and complaints. /li liParticipates in the employee performance appraisal process, providing feedback as needed. /li /ul h3Conducting Human Resource Activities /h3 ul liIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. /li liIdentifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. /li liSupports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job. /li liTrains staff and monitors adherence to all cash handling and credit policies and procedures. /li /ul h3Additional Responsibilities /h3 ul liProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /li liAnalyzes information and evaluates results to choose the best solution and solve problems. /li liRecognizes good quality products and presentations. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pW Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. /p /p #J-18808-Ljbffr