Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. Key Responsibilities: - Promote the company services by visiting clients’ premises; - Assist merchants with verification and activation processes; - Monitor and analyze portfolio performance; - Provide in-person support and consultation for existing customers; - Engage in both system-scheduled and self-initiated activities; - Ensure new merchants in the assigned portfolio complete registration; - Support existing merchants in maintaining active usage; - Escalate issues by opening cases for problems beyond their resolution scope; - Present product features and benefits to clients in a compelling manner; - Travel to meet clients and attend industry events. Requirements: - 2 years of experience in business development within a fast-paced environment preferably a financial services institution; - Understanding of financial products / services features and advantages; - Experience in working with Customer Relationship Management (CRM) systems; - Outstanding negotiation skills; - Strong organizational and diary management skills; - Resiliency and the ability to handle objections; - The ability to deal with a diverse client base; - Computer literacy & tech mindset; - Fluent in English and Italian.