Social network you want to login/join with:
Sibill is the accounting and financial operating system for small and medium businesses (SMBs).
Italy is the single largest EU country by number of SMBs. Italian SMBs employ 75% of workforce and generate two thirds of the country GDP. We want to unlock Italian SMBs productivity. Old tooling, manual processes, sparse data cause an average 8 hours/week wasted by our entrepreneurs. It simply can’t keep being as it is. Sibill gives this time back to entrepreneurs by bringing invoicing, payments, treasury and accounting in a single, modern platform.
International venture capital investors like Keen Venture Partners (Fiscozen), Founders A/S (Pleo), Exor Ventures (Qonto, Alan),Notion Capital - and many others - believe in our mission and pledged their capital to make it happen.
We are a product-driven company with a pragmatic approach to solve real problems. We count several thousands of entrepreneurs as customers. We want to get to millions - this is just the beginning.
What we are looking for
Sibill is seeking a Specialist to take care of Customer Operations. They will support customers in need of help and will play a key role in defining, testing and executing new processes to make customer support more effective. The CS Specialist will be accountable for customers’ retention and satisfaction and will have to contribute to maximise the NPS of Sibill active customers. It will ensure customers’ success on their journey with Sibill in a proactive and reactive manner, knowing when to act when help is needed.
The candidate will work on:
* Reactively answer to customers in search of support or information on their Sibill account;
* Proactively preventing churn;
* Performing 1st level support intervention once customer’s issue has been identified (e.g. open support tickets with our suppliers and ensure issues are solved in agreed times);
* Building and delivering excellent client relationships measured by Net Promoter Score;
* Supporting the Product team in identifying opportunities to improve the product with better and/or new features;
* Upselling new features to increase ARPU.
Job requirements
* 1-5 years of experience
* Excellent written and verbal communication skills in Italian and English
* Quantitative mindset;
* Drive complex issues through analysis and resolution;
* Thrive in working collaboratively and cross-functionally.
#J-18808-Ljbffr