This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Creator Success Manager (Business & Monetisation) based in Italy.
This role is designed for someone who is passionate about helping creators transform their ideas into sustainable, revenue-generating businesses. Working at the intersection of customer success, business strategy, and monetisation, you will guide creators through onboarding, launch, growth, and long-term retention. You will act as a strategic advisor, helping clients optimize their offers, pricing, audience engagement, and revenue performance. In a fast-paced and innovative environment, you will manage a portfolio of high-value creators while collaborating with cross-functional teams to drive customer success outcomes. This is a highly impactful role where commercial thinking, relationship management, and data-driven decision-making come together to create lasting business growth. If you enjoy ownership, strategic conversations, and helping entrepreneurs scale, this opportunity offers a rewarding and dynamic career path.
Accountabilities
* Manage a portfolio of premium creators, supporting them through onboarding, launch, monetisation, retention, and business growth.
* Provide strategic guidance on offer development, pricing strategies, audience growth, funnel optimization, and revenue generation.
* Conduct regular business reviews and growth-focused consultations to help creators achieve measurable outcomes.
* Monitor customer health metrics, engagement levels, renewal indicators, and expansion opportunities across your portfolio.
* Develop and refine onboarding, launch, and retention playbooks that improve customer success and scalability.
* Identify upsell and expansion opportunities through proactive business discussions and strategic account management.
* Collaborate closely with Product, Marketing, and Customer Success teams to share customer insights and improve the overall customer experience.
* Track progress, document success plans, and ensure creators effectively leverage platform features and new product capabilities.
* Proactively address risks and reduce churn through structured success planning and ongoing relationship management.
Requirements
* Minimum 2 years of experience in Customer Success, onboarding, account management, or revenue-focused client-facing roles.
* Proven experience advising customers on business growth, monetisation, revenue strategy, or commercial performance.
* Strong understanding of the creator economy, digital products, online businesses, or personal brand development.
* Ability to confidently manage renewal, retention, and expansion conversations while maintaining strong client relationships.
* Excellent communication, coaching, and stakeholder management skills with a high level of emotional intelligence.
* Strong analytical mindset with the ability to interpret performance metrics and make data-driven recommendations.
* Experience creating success plans, managing customer portfolios, and driving measurable business outcomes.
* Familiarity with CRM platforms such as HubSpot and customer health tracking methodologies.
* Ability to thrive in fast-paced, high-growth, and fully remote environments.
* Additional advantages include experience building a personal brand, launching digital products, coaching entrepreneurs or creators, understanding NRR and expansion metrics, and discussing technical concepts such as integrations, automations, and backend workflows.
Benefits
* Fully remote work environment with the flexibility to work from anywhere.
* Opportunities to attend global team gatherings and company retreats in international destinations.
* Ongoing professional development through coaching, training programs, and conference support.
* High level of autonomy and ownership with meaningful influence on business growth initiatives.
* Technology and equipment budget to support your remote work setup.
* 24 paid vacation days annually.
* 10 additional celebration leave days for holidays and personal occasions that matter to you.
* Paid parental leave.
* Collaborative international culture with colleagues located across the globe.
* Opportunity to contribute to the growth of innovative, creator-focused technology products.
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.