Ph3Your Role /h3 pAre you a passionate ELT professional ready to take the next step in your career? We’re looking for a driven and dynamic Service Manager to lead our educational team and ensure students receive an outstanding learning experience from start to finish. /p pIn this key leadership role, you will be responsible for the academic success, satisfaction, and engagement of our students, while managing and motivating a high-performing service team. /p h3What You’ll Do /h3 pAs Service Manager, you will: /p ul libRecruit, train, and develop /b a team of teachers and didactic staff /li libDeliver and uphold academic quality /b by implementing and maintaining Standard Operating Procedures /li libTeach classes /b in line with the Wall Street English Method /li libDrive internal revenue growth /b through high-quality service and student retention /li libOversee the daily operations /b of the service department to ensure a seamless learning journey /li /ul h3Who You Are /h3 ul liNative-level or bilingual English speaker /li liUniversity degree holder /li liCELTA or equivalent ELT certification /li li2+ years of teaching experience (WSE experience a plus) /li liExcellent command of Italian (spoken and written) /li liExperience in team management; a background in sales or customer service is also considered an asset /li /ul h3What We Offer /h3 ul liFull-time contract /li liA comprehensive training program at onboarding and throughout your career /li liThe opportunity to make a meaningful impact on students’ success /li liA dynamic, international work environment with a collaborative team culture /li /ul h3Seniority level /h3 pDirector /p h3Employment type /h3 pFull-time /p h3Job function /h3 pEducation and Training /p h3Industries /h3 pEducation Administration Programs /p /p #J-18808-Ljbffr