Unlock your potential as a Client Experience Specialist, driving sales growth and customer satisfaction in a dynamic retail environment.
About the Role
We are seeking an experienced Sales Associate to join our team, providing exceptional customer service and promoting premium products. Key Responsibilities:
* Act with a customer-centric approach, understanding their desires, needs, and expectations.
* Welcome and assist each client, delivering an outstanding in-store experience at all times.
* Become a master storyteller, asking engaging questions and creating a long-term authentic bond with clients.
* Demonstrate active leadership on the selling floor, driving individual and team objectives and being accountable for sales results.
* Be proactively engaged in cross-selling with all departments, maximizing sales opportunities to achieve individual sales targets and KPIs.
* Prove brand and product knowledge, ensuring and maintaining high standards on shop floor displays.
* Contribute to ensure a high level of security, preventing product thefts by tagging garments and merchandise.
* Think innovatively about improving processes and staying up-to-date with new fashion trends and competitors.
* Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
* Manage and drive sales by understanding client desires and creating a hand-crafted experience to achieve best sales performance.
Key Requirements
To succeed in this role, you will need:
* Previous experience in sales roles, preferably in luxury or retail companies.
* Excellent communication skills and a willingness to evolve within the organization.
* Digital awareness and open-mindedness to new ways of working.
* Strong competencies in decision-making, strategic thinking, financial acumen, innovation, focus on customers, and execution.
What We Offer
A competitive incentive system, development opportunities, and a dynamic work environment with a young and inclusive team.
As part of a global organization, we offer a range of benefits, including lunch vouchers and career opportunities within the group.