Senior Operations Supervisor sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our " About Us " presentation. We’re looking for a Senior Operations Supervisor to join our Operations team in Milan and support us in optimising and simplifying road freight in Italy and across Europe. As Senior Operations Supervisor you’ll manage teams responsible for executing domestic and international transports and you’ll be responsible for the department strategy, playing a leadership role in achieving the company's objectives. You’ll be collaborating closely with the Country Manager, the Director of Commercial, and Procurement department to manage existing customers and activate new ones ensuring the best transport service and quality. IN THIS ROLE YOU WILL: Manage your teams to ensure FTL transports coverage for open available freight using internal tools, external capacity resources, and learned sales techniques; Improve the relationship with our Key Suppliers and support the Procurement department in tender and contract evaluation; Set and review KPIs and targets for the teams while ensuring adherence with company-wide goals Support the yearly budget definition and ensure periodic reports and analysis to the Management; Organise periodical meetings to present strategies results to the the management, translating company directives into objectives and actions; Supervise the team in the execution of daily transports and support in handling all arising inquiries from carriers and customers; Work with carriers and customers to implement projects and solve complex business challenges, identify opportunities and proactively identify solutions; PREFERABLY YOU ARE: Confident in using data to analyse and track key metrics; 5 years experienced in Road Freight with major focus on Full Truck Load transport, preferably with Freight Forwarding and Brokerage experience; 3 years experienced in people management with at least 3 direct reports; Updated on freight forwarding market dynamics; Experience in managing framework agreements with suppliers; A great problem solver as well as a person with an entrepreneurial mindset; Knowledgeable on how to validate business opportunities (feasibility and sustainability) You speak and write Italian fluently (native level) and you are fully proficient in English. WHAT YOU CAN EXPECT: Learning and development opportunities on the job and through conversations with your manager. When in office: unlimited snacks, drinks, and fruits. Welfare program and Ticket Restaurant Hybrid working policy sennder Italia is a Joint Venture between sennder GmbH and Poste Italiane. Our company blends the sennder GmbH innovative soul, focused on technology and digitalisation, with the expertise and know-how of the largest distribution network in Italy: Poste Italiane. Please send your application in English and help us reduce negative unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV. We only want to know the merits on which you’d be great for this role. If you have any questions or problems please reach out to us ta@sennder.com. J-18808-Ljbffr