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Customer Experience and Front Office Representative, Lignano Sabbiadoro
Client:
D-Marin | The Selection of Premium Marinas
Location:
Lignano Sabbiadoro
Job Category:
Other
EU Work Permit Required:
Yes
Job Reference:
120756347441093017633710
Job Views:
2
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Ensure a flawless and effortless customer experience for current and potential customers of the marina.
Key Accountabilities & Decision Ownership
* Be the primary point of contact for current and potential customers to address and resolve issues effortlessly.
* Ensure a delightful, seamless arrival and departure experience for guests.
* Provide information regarding the marina and its offerings.
* Handle all customer compliments, comments, observations, and challenges promptly to achieve full guest satisfaction.
* Act as an intermediary between sailors and customers prior to marina arrival.
* Proceed with boat check-ins, ensuring all documents align with internal processes and legislation.
* Handle customer check-ins and record details in the Customer Relationship System.
* Process customer transactions and payments following established policies.
* Maintain customer data in the system.
* Respond to customer queries and send price quotations in line with policies.
* Manage reservations via phone, email, and internet.
* Troubleshoot and resolve issues professionally and promptly.
Core Competencies, Knowledge, and Experience
* Customer service attitude
* Organizational and planning skills
* Ability to prioritize tasks effectively
* Attention to detail and problem-solving skills
* Excellent written and verbal communication skills
* High resilience
* Strong interpersonal skills and a team-oriented attitude
* Creativity and ability to suggest improvements
Must-Have Professional / Technical Qualifications
* High proficiency in MS Office (Excel and PowerPoint)
* Fluency in English (verbal and written)
* Second language proficiency is highly appreciated
* Professional degree or additional qualification as an administrative assistant
* University degree is a plus
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