Supports the sales team to manage and grow assigned accounts in line
with the organisational strategy, goals, policies and processes.
Job Purpose/
Summary
In Maersk we are on a mission to become The Global Integrator of container logistics by connecting and simplifying our customers' supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
As Customer Success Partner you are responsible for developing customer relationships that promote retention and loyalty. You will work actively together with the Country and Area Sales Teams to ensure that assigned customers achieve their expected business outcomes with our Maersk solutions.
Key Responsibilities
List the 8-12 key responsibilities
Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk. Ensure internal alignment on customer's goals and marketing strategies. Partner with cross-functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment. Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders Timely contract renewals & contract management Through effective relationship building and developing a good understanding of your customers, you will have the opportunity to sell our products and value propositions to the customers and contribute to the overall volume and revenue targets for the business.
Required Experience & Skills
Experience in account management execution Commercial knowledge and interest Excellent communication skills Relationship building skills, both with customers but also internal stakeholders High-level logistics product understanding including how it solves different customer pains
Personal Characteristics
With the ability to handle multiple tasks in a constantly changing environment, you will be able to work under time restrictions with a sense of urgency to deliver to a high standard. Anticipating and problem solving, you will have high levels of accuracy and the ability to maintain data. Resolving problems with effective solutions, you will be able to eliminate roadblocks and maintain focus. As a collaborative, customer-focused individual, you will continuously strive to achieve results and deliver and excellent customer experience. With the ability to listen, understand and influence, you will be someone who can build appropriate rapport. As an excellent communicator, you will have the ability to build trusted relationships both within Maersk Line and the customer's organisation. You will thrive in an environment of many different stakeholders and enjoy working across boundaries and with other teams to ensure that sales strategy is achieved.
Primary Internal Stakeholders
Typically 1 - 3
Sales reps and Area Leadership Sales Team TCM Vertical Heads
Primary External Stakeholders
Typically 1 - 3
Customers