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(Senior) Customer Success Manager Italy, Rovigo
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3147576622643675136337155
Job Views:
2
Posted:
26.05.2025
Expiry Date:
10.07.2025
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Job Description:
Your mission
* You are responsible for our Italian customers and take care of all communication .
* You are introducing innovative payment processes for car dealer groups and other industries.
* You are responsible for the training of operational managers (remotely/on-site) for our product usage .
* You identify possible “stumbling blocks” in the onboarding project and eliminate them in coordination with customers and colleagues from other areas.
* You are in charge of upgrading our solution for existing clients.
* Through your proximity to the customer, you help to continuously improve our product and processes .
Your profile
* You have at least 5 years of experience in digital (multi) project management, ideally with proof of your own successful projects.
* A structured and clean way of working, even in stressful situations: you are used to keeping several balls in the air.
* Clear and confident communication at C-level, even in tense environments.
* Willingness to travel to our customers.
* You are native or bilingual in Italian, confident in business English, and keen to work in a fast-paced environment.
* Experience in the automotive or software environment is a plus but not required.
Why us?
* The opportunity to be part of one of the most exciting FinTech scale-up stories in Europe.
* Extensive training and development opportunities to enhance your skills and grow.
* An open and transparent corporate culture where your ideas and suggestions are valued.
* Possibility of working from home.
* Monthly team events focused on team spirit and fun.
About Us
We, Aufinity, are a Cologne-based FinTech scale-up and pioneer for digital payment solutions in the automotive sector. In 2018, we created bezahl.de, the first all-in-one platform for digital payment management in the automotive trade. Our product optimizes internal payment processes, saving our customers time and costs, while enabling car dealership groups to offer fully digital payment options, including specialized methods for large sums.
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