Something Extraordinary Every Day™
As our Brand Talent & Training Manager, you will be responsible for executing a learning and development Village strategy that enhances the skills, knowledge and abilities of brand employees, facilitates the achievement of business goals, drives hospitality standards and guest experience.
You will work with the Brand Talent & Training Director(T&T) to design and develop training programmes for all brand employees operating within the Village.
You will collaborate with senior Retail management to understand the long-term vision of the Village and proactively plan and design programmes that support global and regional training initiatives.
You will support our brand partners in sourcing high calibre talent by providing a consistent, objective, selection process by using innovating sourcing strategies, utilising new technology and assessment techniques, offering a support and insight to brands in specific areas such as candidate attraction, development and retention.
The role is hybrid, full-time and offered on a permanent basis.
This offer is available also for candidates belonging to protected categories in line with law 68/99, article 18.
What you will be doing
The key responsibilities of this role will include the following
1. Design & plan training programmes following collaboration with T&T Director and senior Retail team
2. Develop ROI measurements to evaluate all training programmes across the Village and report on a monthly/quarterly basis
3. Work with the Talent & Training Director to improve Store Managers capabilities via EHL training programme
4. Evaluate all brand training initiatives across the Village to determine ways to improve the learning experience and adapt to any changes in the workplace and creating a standardised, consistent approach.
5. Build and manage the costs of planned programmes and keeping within budgets as assessing the return on investment is crucial
6. Effective day-to-day management of local training budget reporting to Deputy Retail Director on monthly basis to minimise overspends
7. Own special projects (i.e. Fidenza Village Retail Academy), being responsible of the full process in partnership with the Retail team
8. Where appropriate, identify internal or external subject matter experts to deliver programmes across the Village
9. Develop and enhance all retail training initiatives (i.e. Conversion, VM, Membership, Cultural) with support of Retail team and other departments of the Village
10. Assist in the continuous updating and/or redesign of existing training materials as well as training documentation
11. Develop Village Store Managers, through the effective use of in-store coaching
12. Exemplify the desired culture and philosophies of the organisation and act as a role model to embody the Company’s core values
13. Researching new technologies and methodologies in workplace learning and presenting this research
14. Understand and use Brand Ambassador Programme (BAP) results to meet specific needs to drive guest experience and conversion
15. Management of the brand partner Recruitment Tool (iCIMS) ensuring system is maintained and managed effectively, managing and developing the Village Careers Site to become the number 1 reference for retail recruitment in the area.
16. Keep driving the usage and engagement – Focus for all brands to be registered and use the site. Run trainings sessions as needed to drive use of the tool.
17. Track monthly the headcount and vacancies of the Village, and put in place short-, medium- and long-term strategies to reduce the vacancy rate if appropriate
18. Speaking at recruitment fairs and events in local cities/ catchment areas, improving branding and promoting the Village as a great place to work. Create and manage relationships with local universities/colleges, fashion /design studios, careers services and relevant societies to raise awareness of vacancies and career opportunities within the Village
19. Manage a best-in-class model of ensuring adequate temporary staff support is offered to brands with a focus on getting the right quality into the village at key times of the year.
What makes you special
Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:
20. Retail training background a must
21. A bachelor’s degree in education is required
22. 5+ years of hands-on delivery/ design & development within a learning and development department
23. Must have a proven track record in an established training department
24. Collaboration skills and the ability to contribute within a team
25. Excellent interpersonal and communication skills
26. Must have a great deal of energy, enthusiasm, and passion for development
27. Strong problem-solving skills
28. Project/programme management skills
29. A clear understanding of people
30. Self-motivated
There’s no one quite like us
The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
Our Vision is to be the best shopping destination in the world.
Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.
Our Brand Promise is to offer something extraordinary every day.
Our Five Values are the glue that bind us together and allows us to lead ahead:
31. Authenticity - Always do the right thing Innovation - Think outside of the box Passion - Do what you love and love what you do! Critical Thinking - Challenge the obvious Vision - Be mission driven always
Why we’re exceptional
The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:
32. Lifestyle - Our Lifestyle benefits include life assurance, leisure travel insurance, a discounted shopping portal, discounts across our Villages and a referral bonus.
33. Physical - Our Physical health benefits include private medical cover and flu vaccinations.
34. Mental – Our Mental health benefits include support from trained mental health 'first aiders' from across the business, and free access to Headspace.
35. Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.
Come and live your story with us
At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.