Description du poste Type de métier Types de métiers Crédit Agricole S.A. - IT, Digital et Data Intitulé du poste VIE Milan - Support function H/F Type de contrat VIE Durée (en mois) 24 Poste avec management Non Cadre / Non Cadre Cadre Missions The candidate will provide support for Amundi Investment Platform and be part of Milan Support Team which is composed by 5 people (3 Italians and 2 French). Activities of Milan IT Support Team : managing user demands and to support the wide range applications running on the global, Amundi Investment Platform (Front Office, Trading, Middle Office, Risk, Compliance), Finance, Repository, etc. improvement of local applications to meet specific local needs Interfacing global and local applications The candidate will work at Level 1 for Amundi Investment Platform, provide user support, training on global systems and participate in the overall deployment of applications and will participate in the development of small local applications if needed. The main functions : Provide Level 1 support on Amundi Investment Platform Work closely with Milan business lines (Portfolio managers/Middle Office/Reporting …) and IT Teams providing L1 support Support users in implementing business processes or changes in applications Participate in global deployment of applications (UAT, Go-live follow-up) Train users as necessary Localisation du poste Zone géographique Europe, Italie Ville Milan Critères candidat Niveau d'études minimum Bac 3 / L3 Formation / Spécialisation engineer or management school Niveau d'expérience minimum 0 - 2 ans Expérience Financial knowledge and background Compétences recherchées Understanding user needs and reformulate them as specifications Good oral communication and synthetic skills Autonomous being Meet deadlines Planning definition design, problem solving Ability to communicate (to exchange opinions, to be open to different ideas, listen to others …) Team player, rigorous, determined, efficient, organized, positive, reliable, autonomous Outils informatiques Python or Scripting knowledge SQL/Java knowledge High knowledge of Excel Langues English ; Italian (will be a )