PpJob Posting Title /ppCustomer Journey Manager /ph3What you will do /h3ulliStay up-to-date with new web technologies, digital marketing trends and customer insights within and outside the industry to assess opportunities, best practices and building related internal reporting /liliMap customer experience journeys with an omni-channel approach to identify journey bottlenecks, pain points and produce related documentation outcomes /liliDefine re-design principles and build design proposals on customer experience journeys across several online and offline touchpoints /liliLeverage on customer transactional emotional data, across specific customer experience journeys, to build re-design proposal based on insights /liliLead the requirements gathering process and recurrent planning / review sessions with the internal stakeholders as well as with the external providers /liliFacilitate the requirements gathering process, schedule and lead recurrent planning and review sessions with the internal stakeholders as well as with the external providers /liliLead CJ projects, according to specific budget results in terms of revenues investment /liliDevelop customer data tracking tools (e.g. surveys, market research briefs,) to capture insights on customer behaviors and satisfaction /liliAnalyze customer transactional emotional data, across specific customer experience journeys, and build re-design proposal based on insights /liliSupport and sponsor the overall company transformation towards a consumer-centric approach /liliSupport the evolution of the strategy for the Consumable Added-Value Services Business, providing valuable input for omni-channel campaigns and acting as consumer-centric ambassador /liliPerform benchmarking activities within and outside the industry to identify best practices /li /ulh3Must have /h3ulliDegree in International Business Management or Marketing /liliAt least 6 / 7 years of experience in Omni-channel Customer Journey MGMT, Digital Marketing or Marketing Analytics /liliE-commerce, Customer Care B2C background as a strong plus /liliFluent English and Italian /liliMotivation, Self-driven approach Positive attitude as key skills to success in this role /liliUX design and MGMT tools knowledge /liliCustomer-oriented mind-set /liliData-Driven decision making /liliInnovation Approach /liliChange Management /li /ulh3Nice to have /h3ulliOther languages might be a plus /li /ulpHaier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. /p /p #J-18808-Ljbffr