Ph3Experteer Overview /h3pIn this role, you will manage chargeback cases for Italian and international clients, investigating outcomes in line with card network regulations. You’ll support cardholders through the dispute process while meeting SLAs. You’ll collaborate with cross‑functional teams to improve outcomes and analyze trends to prevent recurrence. This position offers an opportunity to influence payment experiences at scale within a global fintech leader. /ph3Retribuzione / Benefits /h3ulliManage and investigate chargeback cases across payment platforms /liliPrepare and submit evidence to contest chargebacks and recover funds /liliReview transaction data, customer communications, and logs to assess validity /liliEnsure compliance with card network regulations and internal policies /liliMaintain records and generate regular stakeholder reports /liliCollaborate with customer service, fraud prevention, and finance teams to gather documentation /liliAnalyze chargeback trends and recommend preventive measures /li /ulh3Responsabilità /h3ulliStrong knowledge of card scheme rules across Visa, Mastercard, American Express, Diners, and domestic networks /liliProficiency in Excel and data analysis for reviewing activity and reporting /liliClear and professional written and verbal communication for stakeholders /liliAbility to handle confidential financial and personal data with integrity /liliFluency in English and Italian /li /ul /p #J-18808-Ljbffr