Please note that Italian reading and typing is a mustJob Description:Assist clients on all inquiries via live chat or emailEnsure efficient and excellent customer service experience providedBe well equipped with the Company's platform/product including keeping abreast of general market conditionsDiligently and effectively manage and follow up on inquiries/complaints of current/prospective clientsPossess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for managementEnsure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.Continuously seek improvement to enhance team’s performance and work efficiency including overall work processRequirementIdeal candidate possess bachelor degree in finance / economics / mathematics or any related capacityMinimum diploma in business administration or business management with keen and sharp eye for numbersPreferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)Advantageous for candidates with experience working in financial institutions, fintechSomeone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.Proficient in English Italian in communication and writing in order to liaise with dedicated market counterpartsPossess great passion to develop knowledge and a long-term career in fintech/crypto trading firmsTeam player, who is committed and self-driven, with the ability to respond positively to a client's request for assistanceAble to perform 5 days' shift work including weekends Public Holidays (8am-5pm /4pm-1am /12am-9am)