Purpose & Objective
AMIRI is seeking enthusiastic Client Advisors to join its upcoming retail store in Milan. The Client Advisor is responsible for delivering high-quality client service, achieving sales goals, building lasting client relationships through product knowledge and selling techniques, and understanding luxury boutique operations.
Key responsibilities include:
* Achieving and exceeding individual sales goals and KPIs such as sales volume, units per transaction, and average transaction value.
* Maintaining a results-driven attitude and a positive, team-oriented approach.
* Providing a welcoming, client-focused environment, offering excellent service in person, over the phone, and electronically.
* Demonstrating exceptional product knowledge by sharing craftsmanship and brand narratives.
* Developing and expanding a local and international client network.
* Collaborating with store and corporate management to resolve client issues effectively.
* Participating in visual merchandising, floor moves, and housekeeping as needed.
* Assisting with merchandise preparation, packing, and wrapping.
* Participating in inventory and cycle counts, safeguarding assets by following operational procedures.
Knowledge, Skills, and Requirements:
* Minimum of 1 year retail sales or client service experience in a luxury environment.
* Fluency in Italian and English is required.
* High school diploma or equivalent preferred.
* Strong communication, organizational, and follow-through skills to build lasting relationships.
* Passion for fashion, creativity, and the brand, with a results-driven mindset.
* Outstanding customer service skills across all communication channels.
* Ability to handle transactions accurately and manage time effectively in a fast-paced setting.
* Flexibility to work evenings, weekends, and holidays as scheduled.
* Proficiency with relevant equipment and technology (phones, cash registers, computers).
* Physical ability to stand for long periods, handle boxes, and lift up to 30 lbs.
* Willingness to adhere to all company policies and standards.
Who We Are :
Founded in 2014, AMIRI is a luxury house based in Los Angeles, influenced by Hollywood, West Coast skate, and music culture. The brand has a global presence with flagship stores and a strong fashion show presence, emphasizing quality, creativity, and innovation. The company seeks visionary individuals to join its expanding team.
Note: This job posting is active and accepting applications.
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