PpLive Ops Support Engineer, Prime Video Playback Live Operations /p pCome build the future of entertainment with us. Are you interested in shaping the future of live events and television? Do you want to define the next generation of how and what Amazon customers are watching? /p pPrime Video is a premium streaming service that offers customers a vast collection of TV shows and movies — all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content, plus exciting live sports events. We also offer members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business — available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. /p pIf this sounds exciting to you, please read on. /p h3Key job responsibilities /h3 ul liDeliver live sports and music events to a high standard globally /li liWork with internal and external partners to perform pre-event checks and triage any audio / video or OTT issues /li liOwn support activities for services and regularly work with development teams to establish and improve service support /li liOperate with limited guidance from management and drive issues to resolution /li liAid in the development and testing of operational tools that improve efficiency through automation /li liContribute to the creation and improvement of support documentation /li liAssist in the training and development of new staff /li liCreate and interpret metrics that measure support success and service performance /li liYou have a strong aptitude for troubleshooting and problem solving /li /ul h3A day in the life /h3 pA typical day in the Amazon Video Operations Center (AVOC) begins with preparing monitoring for linear stations available on Prime Video or testing incoming feeds for live events that day (e.g., NBA, NFL, UCL, Premier League football, music concerts, and more). /p pDuring the event(s), playback is continuously monitored using automated alerts along with traditional broadcast monitoring. Should an issue arise, Amazon has a highly skilled global team of engineers and developers whom our support engineers work with to quickly mitigate and resolve issues to prevent disruption to customers. /p pPost event, support engineers collate relevant data points and communicate these to stakeholders. /p h3About the team /h3 pOur primary goal is to deliver a stellar viewing experience for our customers by broadcasting disruption-free live events. When issues arise, we bias on the side of mitigation so that the customer experience can be restored quickly. These are live events — and speed matters. In addition to executing live events on a daily basis, we also keep an eye on the future. Execution: we are always looking ahead five quarters to ensure we have trained teams ready to operate all committed events. We regularly review our operations to identify opportunities to improve operator efficiency and performance. /p h3Basic Qualifications /h3 ul liExperience in development or technical support /li li3+ years of technical support experience /li liExperience troubleshooting and debugging technical systems /li liKnowledge of SVOD or OTT video services /li /ul h3Preferred Qualifications /h3 ul liKnowledge of web services, distributed systems, and web application development /li liExperience in a live streaming or live production environment with exposure to video encoding and signal acquisition /li liExperience working in live sports /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p h3Location /h3 pMilano, Lombardia, IT /p /p #J-18808-Ljbffr