PpFor our branch in Segrate, we are looking for a motivated and customer-oriented Inside Sales professional to join our team and support the development of new business opportunities while managing and growing existing customer relationships. /ph3Main activities: /h3ulliPrepare accurate and timely quotations for customers. /liliConduct daily follow-ups on offers, record key feedback (e.g., volume, customer response), and share insights with the Head of Sales and sales team. /liliIdentify and qualify new customer opportunities (mainly via phone/online contact), present services, assess potential volumes, and transfer high-potential accounts to Outside Sales for further development. /liliMaintain and develop ongoing relationships with existing customer accounts of all sizes, ensuring loyalty, growth, and retention, while Outside Sales focuses primarily on acquiring new business. /liliAcquire new opportunities through phone calls, online meetings, webinars, and other commercial initiatives. /liliManage customer accounts with a commercial and customer-oriented approach:ulliHandle sales-related requests (quotations, agreements, specific commercial conditions) /liliForward shipment-related or operational requests (e.g., tracking, delays, complaints) to the Operations team /liliWhen special requirements arise (e.g., invoicing formats, billing processes), coordinate with Operations for implementation /li /ul /liliWork closely with Head of Sales, Branch Managers, and Product Teams to secure new business and support customer retention. /liliCommunicate with overseas offices during the pre-sales/commercial qualification phase; shipment execution remains under Operations responsibility. /liliAnalyze customer portfolio performance, identify risks, and monitor "Shipping Cuts" (lost customers) to implement corrective actions. /liliAfter acquisition, ensure a structured transfer of account information and documentation to Operations Team, who then handle shipment execution and customer follow-up. /liliRecord all activities in SUGAR CRM/ Dynamics (according to SOPs), ensuring data quality and consistency of offer templates across branches. /liliParticipate in all company-provided sales trainings. /liliBe able to prepare quotations across all four products (Air Import, Air Export, Sea Import, Sea Export), or coordinate with product experts when needed. /li /ulh3Requirements /h3ulliBachelor's degree in Business, Logistics, Supply Chain, International Trade, Marketing, or a related field /liliExperience in inside sales, customer service, or freight forwarding/logistics sales /liliKnowledge of Air Sea Import/Export processes and quotation preparation /liliStrong communication, customer relationship management, and lead qualification skills /liliProficiency with CRM systems (SUGAR CRM, Microsoft Dynamics, or similar) and Microsoft Office /liliAbility to coordinate with operations, product teams, and overseas offices in a fast-paced environment /liliNative-level Italian and professional working proficiency in English (written and spoken) /li /ulh3What You can expect /h3ulliContinuous Training: Sharpen your skills and advance your expertise with our professional development programs. /liliGreat Team: It's truly the people that make the difference - and with us you'll join the best team around. /liliFlat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure. /liliRoom for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change. /liliEvents: From team outings to holiday parties and networking events, we build strong connections by spending quality time together. /liliQuick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness. /li /ul /p #J-18808-Ljbffr