We are seeking a
bilingual Virtual Assistant
fluent in
Italian
and
English
to manage customer support on
weekends
for our short-term rental business. This is a
remote
position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.
The
role
involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.
The
goal
is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.
Schedule : Every Saturday and Sunday From 9:00 a.m. to 11:00 p.m. (CET)
Key Responsibilities Manage guest messages via PMS and WhatsApp Assist guests during check-in and check-out processes Respond promptly and professionally to guest inquiries Follow established procedures and communication templates Ensure a smooth and positive guest experience
Required Skills & Expertise Customer Support Hospitality & Tourism Short-Term Rental Operations Fluency in
Italian and English
(written and spoken) Excellent communication and time management skills Strong familiarity with digital tools and online platforms Ability to work independently in a
full-remote environment
Apply now!