PbTravel Designer – Remote (Italy) – North American Market Focus /b /ppbr/ppbLocation: /bRemote (Italy) – Must have legal permission to work in Italy /ppbr/ppbEmployment Type: /b Full-time /ppbr/ppbLanguage Requirements: /b Italian C1 English C1 /ppbr/ppbAbout Us /b /ppbr/ppWe are a fast-growing travel company specialising in tailor-made, high-value itineraries for North American clients. Our focus is on delivering exceptional experiences and personalised service, and we are looking for a naturally enthusiastic, quick, and self-motivated Travel Designer to join our remote team in Italy. /ppbr/ppThis is not a typical Travel Designer role — you will be on the front line with incoming leads, developing relationships, designing large, high-value itineraries, and creating multi-day experiences that exceed client expectations. Your performance could open the door to a future leadership/sales manager position. /ppbr/ppbWhat You Will Do /b /ppbr/ppbEngage immediately with incoming leads, /b including day-tour requests, and have the flexibility to transform them into multi-day itineraries through excellent customer service and needs analysis. /ppbr/ppbHandle large, complex multi-day itinerarie /bs, ensuring all details are accurate and experiences are optimised for client enjoyment. /ppbr/ppbConduct needs analysis /bto fully understand client goals, preferences, and constraints, and identify opportunities to upsell additional experiences or extensions that enhance the itinerary. /ppbr/ppbThink laterally and creatively /b to design unique, high-value itineraries tailored to client needs. /ppbr/ppbTreat every client with the same care and attention /b you would give a friend or family member. /ppbr/ppBuild bstrong relationships with North American clients, /badvising with confidence and professionalism. /ppbr/ppUse CRM and other tools efficiently to manage and nurture client relationships. /ppbr/ppbWork remotely, autonomously, and efficiently /b — prioritising speed, quality, and client satisfaction. /ppbr/ppbCollaborate /bwith the team to continuously refine processes and improve client experience. /ppbr/ppbWhat We’re Looking For /b /ppbr/ppbExperienced Travel Designer /b who is naturally enthusiastic, quick, and self-motivated. /ppbr/ppbFlexible mindset /b— able to handle day-tour lead requests and transform them into multi-day itineraries through thoughtful service and needs analysis. /ppbr/ppbExperience with large itineraries /b — able to manage complex multi-day trips with multiple destinations and services. /ppbr/ppbUpselling skills /b — ability to identify opportunities based on client needs and add value to itineraries. /ppbr/ppbClient-first attitude /b — treats clients as they would treat friends or family. /ppbr/ppbCreative and lateral thinke /br — able to propose unique vacation options tailored to client needs. /ppbr/ppbSkilled in needs analysis /b — able to ask the right questions to uncover what clients truly want. /ppbr/ppbFluent Italian English (C1) /b — excellent written and spoken communication. /ppbr/ppbNorth American market experience /bor proven ability to build relationships with international clients. /ppbr/ppbTech-savvy /b — able to use CRM and other digital tools efficiently. /ppbr/ppbFast, adaptable, and reliab /ble — able to handle multiple high-value clients with attention to detail. /ppbr/ppbAmbition /b — potential to train and grow into a future sales manager role. /ppbr/ppMust have legal permission to work in Italy. /ppbr/ppbHow We Screen / Filter for the Right Candidates /b /ppbr/ppbRapid Response Test: /b respond to a sample incoming lead (including day-tour requests) within 24 hours, showing initiative, speed, and flexibility. /ppbr/ppbNeeds Analysis Upsell Scenario /b: candidates outline the questions they would ask to uncover client needs and identify opportunities for upselling or itinerary extensions. /ppbr/ppbCreative Multi-Day Itinerary Exercise /b: design a short, large itinerary based on a client brief, demonstrating lateral thinking, creativity, upselling, and personal touch. /ppbr/ppbBehavioral Assessment: /b discussion on enthusiasm, client care, flexibility, and ability to manage complex itineraries. /ppbr/ppbWhat We Offer /b /ppbr/ppFully remote position, flexible work setup. /ppbr/ppOpportunity to grow into a leadership/sales manager role. /ppbr/ppWork on large, high-value multi-day itineraries with premium clients. /ppbr/ppCollaborative and fast-moving environment where initiative, creativity, and client impact are highly valued. /ppbr/ppbHow to Apply: /b /ppSubmit your CV and a brief cover letter describing your experience with North American clients, handling large itineraries, transforming day tours into multi-day trips, upselling, and examples of creative itineraries you’ve designed. /p