Randstad Professionals’ Hospitality & Luxury team, specialized in the search and selection of middle and senior management profiles, is seeking a young and talented City Property Manager (Hospitality), for a short and medium-term Rental Company operating in Milan and Rome.
The Property City Manager will be responsible for managing and overseeing a portfolio of short- and medium-term rental apartments in Milan. This role requires a combination of commercial, operational, and relationship management skills to ensure high-quality service for property owners and guests while optimizing financial performance.
Main Responsibilities
* Manage incoming leads generated by marketing efforts and assess their suitability.
* Conduct initial client calls to understand their needs and present the service offering.
* Organize property visits with the Interior Designer to evaluate conditions and provide service details.
* Prepare and send commercial proposals, including revenue estimates and setup costs.
* Oversee the technical acquisition process managed by the Interior Designer.
* Supervise the onboarding and signing of management agreements.
* Ensure rental income aligns with projected expectations.
* Act as the primary point of contact for property owners, addressing concerns and coordinating necessary maintenance or improvements.
* Conduct regular property inspections to ensure compliance with quality standards.
* Collaborate with internal departments to improve property performance and client satisfaction.
Candidate Profile
* Experience in short-term rentals, hospitality, or real estate (preferably).
* Basic commercial acumen; extensive sales experience is not required.
* Strong account management skills, including reliability, ownership, proactiveness, and problem-solving.
* Excellent interpersonal skills to interact effectively with property owners and stakeholders.
* Ability to handle complex situations and coordinate between owners and internal teams.
* Strategic mindset with an understanding of business models and financial performance.
* Strong numerical skills and ability to analyze business performance.
* Ability to drive a scooter for property visits.
* Proficiency in English is a plus.
* Basic knowledge of residential maintenance is a plus.
* Type of collaboration: partita iva
The position is open to candidates (D.lgs. 198/2006) of all genders, beliefs, interests, and nationalities.
Candidate data will be processed and stored solely for selection purposes, ensuring rights according to D.lgs. 196/03.
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