Role Purpose Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products. Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines Special Skills & Knowledge - Sound understanding of diagnostics laboratory workflows and related technologies - Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories - Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable - Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently Key Competencies - Strong verbal and written communication skills with excellent customer facing capabilities - Attention to detail and a concern for quality - Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way Key Accountabilities - Become a trusted advisor to customers - Identify customer needs, propose solutions, and resolve problems - Provide feature/ product enhancement input based on customer feedback - Maintain and assume accountability for a culture of high customer service - Execute project work plans with a focus on timely completion & risk mitigation - Track and report on assigned project aspects on a regular basis - Configure and integrate products to customer specifications; deliver training - Provide customer support assistance, as needed - Revise and keep up to date, all project documents and systems of record - Participate in team and customer meetings effectively