- Lead global Aftermarket operations: service contracts, spare parts- Drive strategy & performance: budget, KPIs, and customer satisfactionAziendaAn international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry.OffertaThe Aftermarket Director will have the following responsibilities:- Lead Aftermarket solutions, including retrofits, upgrades, maintenance contracts, service operations, and spare parts.- Ensure high-quality support, covering technical assistance, field service, and training programs.- Drive sales performance and optimize the order-to-cash process.- Support digital transformation through ERP systems.- Implement root cause analysis and establish KPIs to enable continuous improvement.- Collaborate with internal departments to deliver an outstanding customer experience.- Contribute to the definition and execution of the Aftermarket strategy, ensuring alignment with business goals and maintaining a hands‑on approach.Competenze ed esperienza- 10+ years of experience in similar roles, ideally within the industrial or packaging sectors- Strong leadership and strategic mindset, with proven managerial capabilities- Deep understanding of aftermarket business models, including spare parts and service sales dynamics- Fluent in English; additional languages are a plus- Willingness to travel internationally and work in dynamic environments- Experience in entrepreneurial or fast‑growing contexts is a strong advantage- Excellent interpersonal and communication skills, with a customer‑centric approach- Results‑driven attitude, focused on performance and continuous improvementCompleta l'offertaAn excellent opportunity to work in a company that has made quality and branding its key strengths at the international level.#J-18808-Ljbffr