Ph3Solution Architect for Dynamics 365 Customer Engagement /h3pWe are looking for a qualified and experienced bDynamics 365 Customer Engagement (D365 CE) /b Solution Architect. The ideal candidate will possess expertise in evaluating and implementing performance and stability enhancements within D365 CE, along with comprehensive knowledge of customer-driven configuration and customization to align system functionality with client business objectives. /ppLocation: Italy. Fluent Italian and English required. Must be based in Italy and be available to travel to client sites. /ph3Mandatory Experience Profile /h3ulli10-15 years of experience with Dynamics 365 and Dynamics CRM on cloud and optionally on-premises. /liliExpert knowledge in Dynamics 365 Sales (Enterprise, Insights, Copilot in/for Sales) functionality and Dynamics 365 Customer Service. /liliExtensive experience with Power App development. /liliDesign, customize, and administer UI and business logic using Power Platform. /liliCustomize and administer UI and business logic. /liliStrong proficiency in developing, troubleshooting, and maintaining solutions and architecture of Dynamics and Power Apps (Canvas and Model-Driven apps) and Power Automate, and other Power Platform components. /liliAdvanced knowledge of D365 CE enterprise level architecture and connecting with external systems. /liliFamiliarity with integrating data from Dataverse, SharePoint, and other sources. /liliDevelop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services. /liliFamiliar with Power Platform governance and administration. /liliAdminister and support Power Platform (managed) environments through the Power Platform Admin Center (PPAC). /liliDeep understanding of Dataverse, governance strategies, environment planning, and security. /liliKnowledge of Application Lifecycle Management (ALM) via solutions and pipelines. /liliStrong ability to engage with key technical stakeholders and business decision makers. /liliDemonstrated ability to deliver technical training and effectively resolve complex Power Apps issues and architectural challenges through strong analytical and collaborative skills. /liliStrong commitment to staying updated on modern engineering practices and tools. /liliExperience in customer facing roles. /li /ulh3Desirable Requirements /h3ulliExperience with Dynamics 365 CCaaS (Contact Center as a Service) with Chat and Voice channels. /liliExperience with D365 Customer Insights – Data and Customer Insights – Journeys. /liliArchitect and Functional Consultant level Microsoft certifications are preferred. /liliKnowledge of deploying and using the Microsoft Center of Excellence Starter Kit configuration. /liliExperience with Copilot Studio. /li /ulh3Seniority level /h3pMid‑Senior level /ph3Employment type /h3pFull‑time /ph3Job function /h3pOther /ph3Industries /h3pIT Services and IT Consulting /p /p #J-18808-Ljbffr