Data Center Technician Night Shift, AWS Opportunity for Military Community
Tutte le competenze, le qualifiche e l'esperienza necessarie per un candidato di successo sono elencate nella seguente descrizione.
Job ID: 3206294 | Amazon Data Services, Inc. - A19
This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves, National Guard, and service member spouses.
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You\'ll play a pivotal role in maintaining the heartbeat of the world\'s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair, as well as participating in an on-call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain—and we\'re looking for talented people who want to help.
You\'ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You\'ll collaborate with people across AWS to deliver high standards for safety and security while providing capacity at the lowest possible cost for our customers. You\'ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Physical Requirements
- - Lifting and moving material up to 40 pounds
- Working in cramped and/or elevated locations
- Bending, lifting, stretching, and reaching
- Standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely
- Work in an industrial environment
- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
- This role supports data centers in various operational stages; may be assigned to a facility under development and require travel for training until site is fully operational
Essential Requirements
- - Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training or until assigned facility is operational
- Travel frequency will vary based on business needs
- Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required
Key job responsibilities
- - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on analysis of operational issues
- Helping to interview, train and onboard new team members
A day in the life
- - Take ownership of technical issues brought by customers, engaging other teams to drive resolution
- Demonstrate strong troubleshooting and problem-solving abilities
- Address root causes and understand broader context
- Maintain SLAs through proactive issue detection and reporting
- Act with initiative and drive improvements through process innovation
- You will be required to work shift work that includes days/nights/weekends/holidays
Basic Qualifications
- - Work a flexible schedule including weekends, nights, and holidays
- 18+ months of computer/server hardware troubleshooting or related IT experience
- 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
Preferred Qualifications
- - Experience in a data center or other critical environment
- Knowledge of UNIX/Linux operating system
- Bachelor\'s degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering)
- Industry standard certifications (CompTIA, CCENT, Network+)
- Behavioral interviewing and hiring experience
- Experience training and onboarding of new team members
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the provided accommodations page for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D; insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at, TX, Garland - 3 USD hourly
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.